Frequently Asked Questions
Everything you need to know before you book.
GET IN THE KNOW BEFORE YOU GO
FAQ
I've never had a massage before. What can I expect?
You’ll start by filling out a short health history form, ideally before you arrive, so your session can be tailored safely to your needs. Your therapist will chat through anything relevant, show you how to get settled on the table, then step out while you get ready. You can undress to your comfort level and you’ll be draped (covered) throughout. Just speak up any time if you have preferences or concerns during the session.
Do I need to prepare anything before my appointment?
Not much! Just try to avoid a big meal immediately before your session, stay hydrated and fill in your intake form before you arrive.
Where are you located?
We’re at 91 Sir Tim Wallis Drive, Three Parks, Wanaka, within Lakes Podiatry. Opposite the entry to FITgym and Alpine Physiotherapy. Head up the stairs or take the lift, and we’re the first door on the landing. Grab a seat in reception and your therapist will come out to meet you.
Do you take walk-ins?
We don’t take walk-ins, but we do our best to fit people in at short notice. Our online booking system requires 2 hours notice, so if you need something sooner just give us a text or call and we’ll do our best.
Are you a Southern Cross Easy Claim provider?
Yes! Victoria is an approved Southern Cross Health Insurance Easy Claim provider. Please note this applies to sessions with Victoria only.
How much pressure will you use?
That’s entirely up to you and what your body needs on the day. We’ll check in at the start of your session and adjust throughout. One thing we feel strongly about, massage should never be brutally painful. There may be moments of discomfort when working through tight tissue, but you should leave feeling better, not battered. If anything feels too much, just say so.
Is it normal to feel sore after a massage?
It can be, especially after deeper work or if it’s been a while between sessions. Think of it like the day after a good workout. It usually settles within 24 to 48 hours. Staying hydrated afterwards helps. If you’re ever concerned about how you’re feeling post-session, don’t hesitate to get in touch.
What is your cancellation policy?
We ask for as much notice as possible if you need to cancel or reschedule. Late cancellations and no-shows affect our small team significantly. Full details are in our booking policies.
Can I wear my headphones during the treatment?
Absolutely. You may need to remove them briefly for certain techniques, but otherwise go for it. You’re also welcome to request music or a podcast from Spotify, or we’ll keep things quiet and relaxing if you prefer.
What if my question isn't answered here?
Get in touch and we’ll help you out.
